OUR COMMITMENT TO OUR CUSTOMERS

Sets Us Apart

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The Signa Difference

Delivered with expertise by a team who cares about your success

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SIGNAture Service

The Total Satisfaction Guarantee
• Industry Leading
• Customer Focused

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What makes the Signa Difference?

Quality driven service with the highest level of customer service


Expertise

With combined tenure of essentially hundreds of years of Print & Copy Management experience, Signa provides a level of expertise unlike any other organization.


Reliability

Signa ensures reliability in multiple ways. From technology to service & support, with our highly trained team of Technical Specialists to our Billing capabilities all the way through delivery of supplies, you can rely on us.



Quality & Dependability

We offer the best in advanced technology with Canon and HP products & solutions as well as Universal Laser - a top tier laser cutting product line. And we will be there every step of the way - 24/7/365.


Integrity

We are a faith-based company and as such, integrity is a key characteristic of our organization. From the people, to processes, to products we strive for truth, honesty and trustworthiness in all that we say and do.




Extraordinary Brands. Extraordinary Products.

Delivering some of the best brands in the business to the greater San Diego Area.



imageRUNNER ADVANCE C9270 PRO
imageRUNNER ADVANCE C9270 PRO
Copiers
imageRUNNER ADVANCE 500iF
imageRUNNER ADVANCE 500iF
Copiers
Color imageRUNNER C1030iF
Color imageRUNNER C1030iF
Copiers
imageRUNNER 1025iF
imageRUNNER 1025iF
MFPs
ScanFront 300e
ScanFront 300e
Scanners
HP LaserJet 5200 Printer series

Printers
HP LaserJet Enterprise 600 Printer M602 series

Printers
HP LaserJet Enterprise P3015 Printer series

Printers
HP Officejet Pro X451 Printer series

MFPs
Black & White Multifunction Laser Printer - SCX-8230NA

MFPs
MultiXpress Color Laser Multifunction CLX-9201NA

MFPs
ILS9.75

Laser

Innovative Solutions. World Class ture Service.

We're here long after your sale. Our commitment to customer services sets us apart.
Request a Quote



ture Service


Signa Digital Solutions SIGNAture Service is the answer for your office equipment needs. Whether you are a single copier small business or a multi platform large corporation we can support all levels of Service. Our expert team can help you assess your needs and develop an implementation of devices that will manage all your document print/copy needs. We are a Canon / HP / Samsung/ Certified Service Provider and we are San Diego's preferred Services Company! And don't just take our word for it - our Customer's agree!

At Signa we specialize in Canon, HP & Samsung specific commercial Software Management which includes Firmware & Document Workflow, to ensure the highest levels of device performance. We know that to be a successful business you don't have time or resources to waste, so contact us today to find out how Signa can help you streamline & manage your copy/print/scan needs with excellence.


Custom Assessment - Listening to the Voice of the Customer (VOC)

  • Listen and strive to understand the needs and the wants of our Customers
  • Identify and prioritize voiced needs and wants of the Customer
  • The relative importance of our product features and benefits associated with the VOC
  • Develop the expectations and promises to increase customer satisfaction
  • Execute on the agreed upon SLA for VOC attainment
  • Continue to monitor VOC. Continuous improvement of Customer satisfaction


Service Level Agreements (SLA)

  • 1 hour telephone call back for all service calls place in our Customer Service Portal
  • 4 hour response time for all service calls placed
  • Pro-active planned preventative service throughout the life of device under contract
  • Manufacture Software/ Firmware updates performed automatically in the field
  • Factory Trained, Certified Technicians on site


Smart Dispatch

  • Certified Smart Dispatch Personnel can monitor your device reports (MIB) and send a Manufacture Code that enables the Field Technician to be better informed as to device circumstance
  • Plan and Prepare for the normal wear and tear of copier/print/scan function
  • MIB information assists in part inventory
  • Car stock for planned part replacement and maintenance
  • $500,000 in Signa parts inventory
  • Part need identified and shipped within 24 hrs


Remote Tech

  • Remote Tech is the best-in-class service and support for our field technicians
  • Enables our Field Service Technicians to do what they do best - serve our Customers
  • This technology enables our Technicians to know the history of your machine and be up to date with all the service requirements
  • Remote Tech schedules all planned preventative service calls
  • Maintains truck parts inventory, all field upgrade requirements of your device


Our Team

Signa's team is made up of a group of people who share a common work ethic. We believe that the road to success comes from individuals continually striving to exceed clients' expectations. It's not just a company motto. It's an employee attitude that permeates all that we do.



Latest Articles

18

JAN

Our Dedication to the Environement

by Paul Marcoux in News

It is a commitment Signa has made to show we value the environment and will take actions to minimize the potential for environmental impacts.
We are conscious about Recycle opportunities with our customers. We advocate recycle Toner Cartridges and Toner Waste Cartridges.
We are an active partner with Canon in reducing business waste.

read more

Every need we've had dealing with the color copier and both of our wide format printers that we leased from you has been met quickly. You always make sure that we're never left in the lurch! I can pleasantly tell you the eperience that I have had with your company and the level of customer service has been second to none.

Signa Customer

Innovative Solutions. World Class Signature Service.

We're here long after your sale. Our commitment to customer service sets us apart.
Request a Quote